Easy Twin

Easy Twin support

Need help with Easy Twin? Email <a href="mailto:mschen21@gmail.com">mschen21@gmail.com</a> and we'll get back to you. We usually reply within two business days. The answers below fix most problems, including scanning, credits, and subscriptions.

How do I contact support?

Email mschen21@gmail.com. We usually reply within two business days.

Please include your iPhone or iPad model, iOS version, and what you were doing when the problem happened. Screenshots help. Please don't email photos of your child's schoolwork unless we ask for them.

How do I manage or cancel my subscription?

Subscriptions are managed by Apple: on your iPhone go to Settings → your name → Subscriptions → Easy Twin Pro, or manage subscriptions on Apple's site. For refunds, use reportaproblem.apple.com. To move purchases to a new device, tap Restore purchases in the app's Settings.

Troubleshooting

What devices does Easy Twin work on?

Easy Twin works on iPhone and iPad running iOS 26 or later. There is no Android, web, or Mac version at the moment.

What happens if my photo is blurry?

If Easy Twin can't read a page confidently, it returns no questions, refunds the scan automatically, and tells you what would help, such as better light or getting the whole page in frame. If only some questions are unreadable, it skips just those and adds a note saying which ones.

Is every twin question correct?

Most are, but twins are AI-written, so look over each one before handing it to your child. If a question or answer looks wrong, you can still print the sheet and grade it yourself, and we'd appreciate an email with the question text so we can improve.

Do I need a special printer?

No. Any AirPrint-compatible printer on the same Wi-Fi network works. Without a printer, tap Share to save the PDF and print it from a computer.

How do I get a refund?

Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com with the Apple Account you used to buy. Failed or unreadable scans are refunded to your balance automatically.

How do I cancel Easy Twin Pro?

Cancel in iPhone Settings → your name → Subscriptions → Easy Twin Pro → Cancel Subscription, at least 24 hours before it renews. You can also manage subscriptions on Apple's site. Credits you already received stay in your balance.

How do I delete my data?

Swipe left on a worksheet to delete it and its scans. To delete everything, go to Settings → Account & backup → Delete account, which removes your data from the device and from Easy Twin's servers.

I bought credits but my balance didn't change. What do I do?

Open Settings in the app and tap Restore purchases, making sure you're signed in to the same Apple Account you bought with. If the balance still doesn't update, email support with the order confirmation from Apple.

Some twin questions don't match the original. Why?

Usually the photo made part of the page hard to read. Scan one page at a time, keep the whole page flat and in frame, and use even light. Dense pages with tiny print are the most common cause.

I got a new phone. How do I get my worksheets back?

Install Easy Twin and, if you linked your account, sign in with the same Apple Account under Settings → Account & backup. Worksheets, progress, and credits restore from your backup. Purchases can also be restored with Restore purchases.

The app said it couldn't find any questions. Did I lose a scan?

No. When a page can't be read, the scan is refunded automatically. Retake the photo with the page flat, in even light, and fully in frame.

More answers are in the full FAQ. You can also read the Privacy Policy and Terms of Use.